RETURN POLICY

TERMS AND CONDITIONS

The Old Goat Woodshop is dedicated to providing a unique building experience through reclaimed antique wood and stone products. We set the highest possible standards for ourselves, guaranteeing you will be 100% satisfied with your reclaimed product investment. Throughout the whole process, from selecting the right materials for application to making sure your order arrives on time at our worksite, we are committed to providing you with superior quality reclaimed products.

PAYMENT 

In order for us to offer competitive pricing, we prefer you pay by check or bank wire transfer. We do accept payment by credit card however, a fee of 3% will be applied.

LEAD TIMES (CUSTOM MANUFACTURED PRODUCTS ONLY)

Normal lead times are 2-6 weeks or longer depending on products ordered; please let us know if you have special needs. Close to the completion of your order, you will be contacted to arrange shipment/delivery.

SHIPPING & DELIVERY (ALL PRODUCTS)

The Old Goat Woodshop will package your order according to its contents, method of freight, and distance of travel to ensure that it arrives safely at your work site or residence. If you have any special conditions regarding how you would like the order shipped or how it is delivered to the worksite, please let us know as far in advance as possible and we will do our best to accommodate your needs.

UNLOADING AT THE JOB SITE (MOST LARGE PRODUCTS AND LARGE QUANTITIES)

Upon delivery, the customer or customer's representative will be responsible for unloading the order. It is advisable to have plenty of assistance and/or equipment available to help. All deliveries are curbside deliveries; drivers are unable to enter your home. You will also need to consider accessibility to your street or driveway. Orders are typically shipped via full-size semi-trucks. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to the carrier). If a smaller truck is not available, you will be asked to pick up the items at the trucking terminal.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you do not check the materials yourself, please make certain that the person signing for the shipment checks for damaged or missing items. If no damages are noted on the bill of lading, The Old Goat Woodshop cannot be held responsible for any damages or shortages that occur.

To contact a member of our team or any of our sales representatives please use our contact us page or you can call us directly at (518) 245-6638, and we will be glad to help you.

QUOTATION/ORDER/CUTLIST VERIFICATION INFORMATION

Please be advised the quotation you accept is directly transformed into the order and cutlist that is used to manufacture the order. Please carefully examine the information specified on the quotation prior to its acceptance. Once a quotation is accepted and submitted to an order/cutlist the products manufactured/delivered will be in accordance with the information provided in the quotation/order/cutist.

TERMS AND CONDITIONS (SALES)

1. Sales

All Sales are made subject to Buyer’s payment of all applicable State, County, City, and Federal use sales and excise taxes.

2. Limitation of Liability

It is understood and agreed that any liability of The Old Goat Wood Shop, whether in contract, in tort, under any warranty, in negligence, or otherwise, shall not exceed the return of the amount of the purchase paid by Buyer, and under no circumstances shall The Old Goat Wood Shop be liable for special, direct, indirect or consequential damages. The buyer acknowledges and agrees that the price quoted for The Old Goat Wood Shop's Products is a consideration in the limitation of The Old Goat Wood Shop's liability. No action arising from the purchase of The Old Goat Wood Shop's Products may be brought by Buyer more than one year after the shipment date of such Products.

3. Waiver

The Old Goat Wood Shop's waiver of any of the terms and conditions of this Agreement shall not be construed as a waiver of any other term or condition.

4. Entire Agreement

These terms and conditions constitute the entire agreement between The Old Goat Wood Shop and Buyer and such terms and conditions shall not be modified or amended except by a writing executed after the date hereof. These terms and conditions shall supersede any provisions, terms, and conditions contained in any purchase order or other writing The Old Goat Wood Shop may receive from Buyer, and the rights of the parties shall be governed exclusively by the terms and conditions hereof.

5. Designation of Law and Forum

In any action brought hereunder, the parties waive their right to a trial before a jury. The parties agree that the laws of the State of New York shall control in any dispute and that such legal actions arising out of or related to the purchase and sale of The Old Goat Wood Shop's Products shall be brought in Albany County, New York.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you do not check the materials yourself, please make certain that the person signing for the order checks for damaged or missing items. If no damages are noted on the bill of lading, The Old Goat Wood Shop cannot be held responsible for any damages or shortages that occur.

TERMS AND CONDITIONS

Please read this document carefully. It contains important information about your rights and obligations.

By accessing this website user acknowledges acceptance of terms and conditions.

The Old Goat Wood Shop respects your privacy online. When you choose to give personal information to The Old Goat Wood Shop over the internet, we will not sell, rent, or give it away.

For your protection, we will never put your credit card information in an unencrypted email.

Although The Old Goat Wood Shop has attempted to provide accurate information on the website, We assume no responsibility for the accuracy of the information. All information on this website is provided "as is" with all faults without warranty of any kind, either expressed or implied.

The Old Goat Wood Shop reserves the right to change the products or services listed without notice.

This website may contain links to third-party sites. Access to any other internet site linked to this site is at user's own risk and The Old Goat Wood Shop is not responsible for the accuracy and reliability of the information contained on these sites. The inclusion of links does not imply an endorsement or affiliation.